Shipping + Returns
 

Frequently Asked Questions

How does your shipping work?
We are offering FREE SHIPPING in the United States on orders over $20.00 for a limited time. Use code SHIPFREE at checkout. Standard rates apply to all other orders. All orders, with the occasional exception, will ship within 7 business days from southwest Colorado.  We ship via USPS or the best available option.

Where do you ship?

Currently we’re set up to ship within the United States only.  If you would like an international shipment please contact us at [email protected].

Are shipping times guaranteed?
We do not guarantee arrival times but standard shipping time is typically 2-6 days to most locations.  You’ll receive a tracking number via email when your order has shipped.  Please contact us at [email protected] for faster delivery arrangements.

Can I send my purchase as a gift?
We are happy to send your purchase with a gift note in place of a receipt, or just a gift receipt with no prices. We do not offer gift wrapping. Please respond to your confirmation email with instructions or contact us directly when you place an order.

How often do you restock?

Because our hand-made items take time to assemble, it is possible we will be out of stock from time to time.  We do not restock on any particular schedule but add to inventory as Rosie makes it.

How can I pay?
We happily accept Visa, Mastercard, American Express, Discover, JCB, Diner’s Club and Apple Pay. You can also pay via your PayPal account.

Where is sales tax charged?
Sales tax is charged in our home state of Colorado.

What is your privacy policy?
We do not share any customer information with any other entity.  We employ Stripe, a highly secure internet credit card processing company, to handle your payments.  They are certified to PCI Service Provider Level 1, the most stringent level of certification and work with thousands of small and large online companies to power e-commerce.  For more information: Stripe Security

What is your return policy?
We typically do not offer refunds or returns, except in the case of damaged items. If you’ve received a damaged item, we are more than happy to accept a return. Please contact us immediately at [email protected]. All damages should be reported within 48 hours of your order being delivered. That said, if you are not satisfied with your purchase please don’t hesitate to contact us at [email protected].

What if I’ve received an item damaged during shipping?
If you receive a damaged item, please contact us immediately at [email protected].  Please make an effort to report damages within two days of your order being delivered.

How do I contact Home + Range?
If you have any questions, comments, or suggestions don’t hesitate to email us at [email protected].